Responsible Gambling Policy

At RingoSpin we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, and we support practical measures that help you stay in control. This page explains the tools and steps available to protect your play and what to do if gambling stops being fun.

Player protection principles

We prioritise player safety and clear information. Our approach is to encourage balanced play, provide options to limit activity, and respond quickly when a player asks for help. We treat requests for account restrictions and support confidentially and without judgement.

Activity-control tools

You can control how you use your account with a range of tools designed to limit spending and time spent playing. Where available, tools include deposit limits, loss limits, session timers, temporary account breaks, and self-exclusion. Some options are available directly in your account settings and others can be applied by contacting our support team.

Deposit limits

Setting deposit limits helps manage spending. You may be able to set daily, weekly, or monthly deposit caps to suit your budget. Limits can usually be increased or decreased, but increases often include a cooling-off period to ensure the change is considered and deliberate.

Loss limits

Loss limits are another way to control how much you risk over a set period. You can use loss limits to cap total net losses across your account for a chosen timeframe. If you reach the limit, further wagers will be blocked until the limit resets or you request a change through support.

Time limits and account breaks

Session and time limits remind you to take breaks. You can set session timers or request temporary account suspension - a short time-out - when you need a break from gambling. These measures are practical ways to step back and reassess your activity.

Self-exclusion

If you need a longer pause, self-exclusion blocks access to your account for a chosen period or permanently. Self-exclusion requests can be processed through support. Once in effect, access to the account and marketing communications will be restricted for the agreed period.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than intended, neglecting responsibilities, borrowing to gamble, or hiding gambling activity. If you notice these patterns in yourself or someone else, consider applying limits or seeking support.

Practical tips to stay in control

Set clear budgets before you play and stick to them. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or tired, and do not use gambling to cope with financial or emotional problems. Keep a record of time and money spent to stay aware of your habits.

Professional help and support

If gambling is causing harm, talk to a trusted person or a healthcare professional. You can also contact local support services or national helplines for confidential advice and counselling. If you want help applying limits or self-excluding, contact our support team via live chat or your account message centre and we will assist you promptly and respectfully.